Where is the Best Dealership Near Albany?

I think many of you will agree with me that it can be hard to find an excellent car dealership in upstate New York.

But does it have to be that way?

Shopping for a new car or truck should be an enjoyable experience; however, it is all too often a burdensome and discouraging occasion.

Actually, it turns out that it doesn’t have to be that way at all.

In today’s post, we are going to talk about why Lia Chrysler Jeep Dodge Ram in Colonie just might be one of the best car dealerships in New York’s Capital District. In addition to this, we also will get a chance for a brief personal interview with their manager.

Lia Chrysler Jeep Dodge Ram In Colonie Earns Prestigious Award

Lia CJDR in Colonie, NY has earned the J.D. Power and Associates Customer First Award of Excellence for 2019. When I recently spoke with Chris Snyder, General Manager of the dealership, I wanted to find out what he and his staff did to earn this coveted award.

J.D. Power and Associates have been presenting this award for over fifty years. What are you doing differently from other dealerships?

“Meticulous training and testing, implementing new processes, and making sure that specific, individual goals were met without exception helped us raise everything to another level for us this year.”

This wasn’t your first time to receive this award, was it?

“After earning this revered title for the past two years, it has now become somewhat of a personal challenge for us. Our team has reached a point where we are all continually pushing ourselves to make our customers’ visits remarkably noteworthy moments. Our consideration to detail is so high, receiving this award for a third year makes it even more significant for us.”

Chris has been running the dealership for nearly six years, and he is very committed to his profession. This is, in fact, the third time in a row that this dealership has earned this award.

What do you think really sets your dealership and it’s employees apart from other dealerships?

“Our core values are what set us apart from the others. My team and I are fair and straightforward. We don’t cut any corners, and we will always be there for you down the road.”

Before parting, Chris said one last statement that really struck a chord with me.

“When it all comes down to it selling cars, good old fashioned values and respect are what it is all about. Those two things go a long way in this business.”

I think he hit the nail on the head right there folks. In a nutshell, that’s really why they are one of the best dealerships to work within the capital district of New York.

Who Can Earn The J.D. Power and Associates Customer First Award of Excellence?

All Chrysler, Jeep, Dodge, Ram, and FIAT dealerships are eligible to pursue this prestigious award on an annual basis. Only being presented to a select group of dealerships nationwide, this award is only given to dealerships who provide their customers with the most excellent automotive sales and service experience imaginable.

The ultimate goal of the program is to promote improved automotive customer satisfaction throughout dealership across the United States.
Meeting the criteria to earn this elite award in an extremely competitive industry is something that very few dealerships are able to achieve. Recipients of the Customer First Award of Excellence must achieve maximum performance scores in five separate areas.

• Customer Treatment Certification – The dealership has achieved the highest levels of customer-oriented sales and service targets.
• Employee Engagement Certification – An annual employee survey is completed to promote the voice of employees and a customer-driven culture.
• Process Certification – The dealership successfully demonstrates processes that support excellence in customer handling.
• Training Certification – Employees attained the highest level of required FCA-certified training.
• Facility Certification – The dealership provides a clean, comfortable environment for customers.

Locate Good Car Dealers in Upstate New York

There are plenty of different ways to find a good auto dealer near you. Awards are good indicators for customers that will help point them in the right direction. Another great way to find a trustworthy car dealership is to ask for personal referrals from friends and family. Letting your salesperson know that you were personally referred to them can really make a difference.

• Do you know someone who recently bought a car?
• Do you know somebody who works at a car dealership?
• Do you have any friends who are car enthusiasts or motorheads?

Most of today’s car-shopping takes place online. You can explore Lia CJDR’s online inventory and easily sort vehicles by price range, make, model, color, mileage, features, and location to find what you are looking for. Starting your shopping online when considering the make, model and year of the vehicle in which you’re interested can save a lot of time. The internet also makes it easier than ever to research vehicle prices and get a ballpark idea of what is out there.

Begin by looking at the different styles of vehicles that are available to you. This could be sedans, sport utility vehicles, convertibles, minivans, coupes, luxury vehicles, and wagons. Fuel type is also considered in case you’re looking for a hybrid or electric vehicle.

Also, remember that buying a car should be a logical decision. Don’t get caught up in the emotional end of things.

Visit Lia Chrysler Jeep Dodge Ram in Colonie Today

If you are looking buying a new car, truck, or SUV in upstate New York around the areas of Albany, Schenectady, or Saratoga Springs, consider visiting Lia Chrysler Jeep Dodge Ram in Colonie. Chris and his team really know what they are doing. Winning the Customer First Award for Excellence is no small feet. They put their best foot forward every time and are honest through and through.

They also have plenty of affordable cars, trucks, SUVs, and minivans to choose from. Contact them today and find out for yourself why so many customers continue to choose this capital region dealership year after year for all their automotive needs.